Dear Customer,

Recently many packages are delayed by the Customs because of influence of the Malaysia Airlines incident , the Customs will spend more time to scan packages to keep the security. Please understanding!

If you see that there is only "Origin Post is Preparing Shipment" or "Processed Through Sort Facility, NANJING EMS, CHINA", please don't worry, your package did ship to your address and really left China. We will explain it for you.

Now please read the below screen shot from the USPS, you can see that it was delivered. But before being scanned by USPS, it also only had the tracking info which is "Origin Post is Preparing Shipment" or "Processed Through Sort Facility, NANJING EMS, CHINA", the package really left from China on March 10, else it wouldn't arrive the US on March 14.

Because there are many reasons, now we list three main reasons which may happen:

1. It is on the flights to the US.

2. It is delayed by the weather.

3. It is delayed by the Customs and waiting to clear the Customs.

Please keep your patient to tracking it. Thank you for your business again. If you have any question, please click "Contact Us" at the bottom of any page.